This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

Post:  Iffluent Ltd, 21 East Abercromby Street, HELENSBURGH, Argyll and Bute, G84 9HZ

Email:  info@iffluent.co.uk

What Information We Collect, Use and Why

We collect or use the following information to provide services; operate customer accounts and guarantees; inform you of service updates or marketing purpose; comply with legal requirements;  to deal with enquiries or complaints:

• Names and contact details
• Addresses
• Account / Purchase history
• Site/ Tank History
• Information relating to compliments or complaints

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

Our Lawful Bases for the Collection and Use of Your Data

• Consent - we have permission from you.  All your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
• Contract – we must collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.
• Legal obligation – we must collect or use your information so we can comply with the law. All your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where We Get Your Personal Information From:

• Directly from you
• Suppliers and other service providers to provide you with a service you have requested. 

How Long We Keep Information:

• Long enough to meet legal requirements; or
• Until or contract with you is fulfilled and/or you ask us to remove your details

Who We Share Information With:

• Suppliers and other service providers and only to ensure we can complete or service to you.
• Any legal request for information. 

How To Complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.  If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Post:  Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone:  0303 123 1113           
Website:  https://www.ico.org.uk/make-a-complaint